Building processes that survive contact with reality

Panel discussion on evolving incident management processes, focusing on practical approaches to implement new ideas while maintaining effectiveness.

Colette Alexander Director of SRE & Observability, HashiCorp
Dawer Jung Game Reliability Manager, Netflix
Uma Chingunde Engineering Leader, ex Render, Stripe
Chris Evans Co-founder and CPO, incident.io

2024 Sessions

Keynote: the evolution of incident management
- Stephen Whitworth Co-founder and CEO, incident.io
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Keynote
Maintaining blameless incident culture when everyone knows whodunnit
- Andrew Guenther Member of Technical Staff, OpenAI
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Talk
Organization-aware incident response
- Lawrence Jones Product Engineer, incident.io
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Talk
Building processes that survive contact with reality
- Colette Alexander Director of SRE & Observability, HashiCorp
- Dawer Jung Game Reliability Manager, Netflix
- Uma Chingunde Engineering Leader, ex Render, Stripe
- Chris Evans Co-founder and CPO, incident.io
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Panel
Stop, Drop, and SEV4: Why small incidents are a big deal
- Derek Brown Service & Network Platform Lead, Plaid
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The 9.1 magnitude meltdown at Fukushima
- Nickolas Means VP of Engineering, MedScout, Managing Up Podcast
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Talk
There is no such thing as a free lunch. How Slack runs their incident lunch exercise
- Scott Nelson Windels Engineering Manager, Slack
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Talk
Balancing reliability whilst scaling fast
- Tom Blomfield Partner, Y Combinator
- Mel Good Senior Exec Director of Reliability, JPMorgan Chase & Co.
- Stephen Whitworth Co-founder and CEO, incident.io
- Paul Williamson Start-Up Advisor & Investor, ex Plaid, Visa, Salesforce
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Panel
Culture over chaos: Fostering a positive On-call environment
- Ryan Schroeder Senior Software Engineer, Netflix
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Talk